Frequently
Asked Questions

Making a Reservation

Q: How do I make a reservation with Fuego Executive Transport?

With Fuego we offer two simple ways to book a ride: 

Website: www.shuttlemco.com
Phone: (407) 392-2000
Reservations@shuttlemco.com (For Account Holders or Repeat Clients)

Q: What are the services that Fuego offers?

Private Orlando airport transportation and shuttle Services. Fuego offers everything from Flat rate, Hourly charters, Meet and Greet services, corporate event transportation, to cruise ship transfers. Most reservations need to be booked 12 hours in advance to ensure availability since reservations are first come first served.

In some cases, depending on vehicle type and destination, short notice availability may be possible. Please call 407-392-2000 for options.

Q: What's the difference between the vehicle classes?

Fuego offers a wide selection of vehicle types in order to best meet the needs of our passengers and travel organizers. To learn about the differences please visit Our Fleet page.

Q: How many passengers and bags can each vehicle accommodate?

Each vehicle can accommodate a different number of passengers and bags. Please visit Our Fleet page to view our passenger and bag limits for each car class.

If your passenger/bag count exceeds the limits, you will need to upgrade the vehicle type or reserve an additional vehicle. TLC safety regulations prohibit passengers and bags from riding in the front seat of the vehicle. The driver has the right to refuse the ride if the passenger/bag count exceeds the limits of the vehicle. This will result in extra charges for you, so please book accordingly.

Q: What information is collected during booking and how it’s used?

Any information you provide to us when booking is confidential and never shared with a third party.

We ask for the passenger's name, pick-up and drop-off locations, vehicle request, credit card information, mobile number and email address. The email address you provide us with will be sent the booking confirmation. We also ask for the passenger's mobile number so they can receive important SMS alerts on the day of their ride. You can opt-out of providing us with an email address and mobile number; however this could result in a number of ride-related issues like missing an error in a reservation or being unable to locate your driver at pick-up. We strongly recommend that all passengers provide a valid email address and mobile number.

Q: What is Fuego’s ride cancellation policy?

We know plans can change, so we've designed an industry-leading cancellation policy that's flexible for our customers and supports our drivers. We won't charge cancellation fees (and any applicable ride-related expenses) unless your driver has already been assigned and dispatched. Cancelations must be made 24 hours in advance (2 hour notice for corporate account holders).

After You Book

Q: How will I know my car has arrived and what if I need to contact the driver?

If you've provided us with your mobile number, you will receive an SMS alert to let you know your driver is on the way and again when they arrive at your pickup location.

If you need to contact your driver, the best number to call will be listed in the SMS alert. You can also always call us at (407) 392-2000.

 

Rates & Fees

Q: How much will my Fuego ride cost?

Fuego's fares are based on distance calculations from the pick-up to drop-off location. In certain locales such as out of the city of Orlando, the calculation is based on the exact start and end points. To get an estimate of your ride, please visit shutlemco.com and enter your ride details with the date and time you will need the service using the “Book Now” feature in our home page.

Q: Are there additional or hidden fees?

Fuego Executive Transport does not have hidden fees. We show you your estimated total upfront, which includes all charges with the exception of wait time or additional stops which cannot be calculated until the ride is complete.

Q: Is gratuity included or should I tip the driver when I exit?

A 20% standard gratuity is added to your request at the time of confirmation.

An additional gratuity can be added at your discretion.

Q: What other fees might I see on my final bill that were not on the ride confirmation?

Fees incurred during the ride cannot be estimated beforehand, so you'll see them only on your final updated confirmation. Any wait time, additional stops you request not included in the original request will be reflected on your final bill.

See more on our policies for wait time, stops, and tolls.

Q: What if I'm running late or my flight is late - will my driver wait for me?

Yes, but please be aware after the wait time grace period you will be charged wait time. With an airport pick-up, if you've provided us with your flight information we will track your flight, in an effort to help you avoid wait time fees.

Our industry leading grace periods are: 30 minutes for a domestic flight/cruise terminal pick-up, 60 minutes for an international flight pick-up and 10 minutes for anywhere else. After the grace period expires you will be charged wait time. Wait Time is $1/minute.

We will try to reach you several times before completely canceling your ride. Once your grace period has ended we will wait an additional 60 minutes, reach out to you once more and then we will cancel the ride. You will then be responsible for the base fare, wait time fees and safety assurance fees.

Payments

Q: Does the driver accept credit cards or cash?

Our drivers do not accept payments in any form. Your payment information will be gathered during the booking process whether you book online, or by phone.

Q: When will my card be charged?

Upon confirmation of your reservation, we pre-authorize your card for the estimated cost of your ride then becomes final after 24hours from booking submission.

Airport Pick-Ups

Q: What if my flight is early or delayed?

We ask for your flight information when booking your ride. This information allows us to track your flight - so early or late - when your flight arrives we'll be there. You have the option to disable flight tracking, but we advise against this because if your flight is early you may be kept waiting or if it's late you may incur unnecessary wait time fees.

Q: How will I find my driver? Do you provide meet & greet service?

We offer inside baggage claim area meet and greet service as a standard service. Besides email reminders of service, SMS text alerts will be sent to cell number provided for trip updates along drivers’ information once driver is at the designated area.

About The Vehicle

Q: I have a small child; do I need to bring my own seat?

You can reserve a child seat during the booking process.

In order to ensure the safety of the child and proper installation of the car seat, the driver may ask for assistance when installing the car seat. In Florida, the law requires the passenger perform the installation.

Q: Can I smoke in a Fuego vehicle?

For health and safety reasons, we do not allow smoking in any Fuego or its affiliated driver’s vehicles.

Q: Is luggage allowed inside the vehicle?

All large luggage must fit in the truck of the vehicle. If handheld luggage fits inside the vehicle, then it is permitted only in the back seat. By law the front seat cannot hold passengers or luggage.

Q: What are the capacities of your vehicles?

Please visit Our Fleet page to learn more about our vehicles and their passenger and luggage capacities.

Q: Can I travel in a Fuego Executive Transport vehicle with a pet?

Pets are allowed in Fuego vehicles. If the pet weighs more than 15 pounds then they must be in a carrier. Please note that certified service animals and emotional support animals do not need to be placed in a carrier. To ensure a smooth ride for both you and your pet it is best to call us beforehand at (407) 392-2000 to make arrangements so we match you with a pet-friendly vehicle.