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Reservation Agreement:

About Reservations

Reservations for transportation to the airport are valid only for the time and date specified. Reservations for transportation from the airport are valid only for the date specified. Fuego Executive Transport is not responsible for unused reservation or costs incurred as a result of customer error. When changing the pick up or drop off location of a reservation, rates are subject to change and additional charges may apply.

User Error:

Customer is responsible for providing accurate information at time of booking. When he/she provides information for travel, the customer agrees that the information will be accurate. Fuego Executive Transport is not responsible for mistakes made by customers while using the service, its official websites, or mobile applications. 
Confirmation emails are provided at the time of booking to allow customers to review details of their reservation in advance of the reservation. Additionally, an automated reminder email 6-12 hours prior the arranged pickup, allowing the customer time to cancel or make any changes two hours or more in advance of the reservation, as required by the Cancellation Policy outlined above.

Fuego Executive Ride to the Airport:

Reservations are required for service to the airport. For reservations to the airport, Fuego guarantees the customer will arrive at the airport in time to make his or her flight when booking based on the pre-set times recommended by the company’s reservation system or agents. If customer selects pickup times outside those recommended, they do so at their own risk (AOR) and are no longer eligible for a refund of the fare for time delays outside of the 15-minute window pickup, or for reimbursement of any resulting costs. The vehicle should arrive within the 15-minute window selected at the time of booking.

It is the customer’s responsibility to be ready and waiting to depart outside of the pickup location at the beginning of the 15-minute window, and remain for the full designated 15-minute pickup window. Failure to do so may inhibit our ability to provide service and may result in possible forfeiture of fare and/or additional waiting time charge.

The customer must include the “Day of Travel” phone number in the event the driver (“Operator”) calls for assistance during the pickup process. Operators are not required to call this phone number in advance of the pickup, however. Failure to provide a contact number for the day of travel may prevent our ability to provide service and result in possible forfeiture of fare.

Fuego Executive Ride from the Airport :

Reservations from the airport are required in the Orlando International Airport. Where reservations are not required, they are recommended to allow us to better meet demand. As part of the reservation request for all arrivals, we require valid flight info in order to track your flight’s progress. Estimated arrival times are only an estimate and may not be actual times. It’s very important provide correct information in order to reduce the chances of being charged waiting time or forfeiture of fare.

There is a 30-minute grace period given for all arrivals to the airport from your actual arrival time to gate. Any detours (excluding emergencies and wheelchair assist) from making your way to your designated baggage claim area may incur an additional charge. If vehicle is still waiting after grace period has expired, there is a charge of 1 dollar for every minute, beginning from the initial scheduled pick up time. Any waiting time is to be charged to the credit card given at time of reservation. The airport does experience delays from time to time on days of heavy traffic and baggage claim issues. In such cases, you will not incur any additional charges.

International flights require additional time to process customs and do not follow the same guidelines as domestic flights. Additional information will be provided. Short Notice Reservations: Short notice reservations are reservations made less than two hours prior to requested pickup times. We are unable to guarantee service availability or timely service for short notice reservations. Availability will depend on a variety of conditions, including pickup location, drop-off location, and current vehicle availability. There are no refunds available for reservations made with less than two hours advance notice.

Reservation Abandonment:

Reservation abandonment occurs when the Operator cannot find the customer at the designated pick-up location and cannot reach the customer for further instruction using the “Day of Travel” contact number provided within a short, reasonable time period, so as not to jeopardize pick-up of other scheduled reservations.

Rates: Tolls, taxes and other fees may not be included unless otherwise stated in our website booking engine or representative giving you a quote request. Exclusive, Non-Stop Airport Transfers
: These reservations include van or SUV service to or from the airport. A flat rate is quoted at the time of booking and is guaranteed so long as the reservation is not changed. Extra stops are available for this service for an additional fee and are discussed below.

Charter Reservations:

Charters options include point to point or hourly transportation. Point to point reservations, where available, require a minimum charge plus distance-traveled charge and advance reservations. Extra stops are available for point to point reservations for an additional fee and are discussed in the following section. Hourly charters require a two-hour minimum reservation and at least one hour advanced notice. Hourly charter reservations should be made in advance to ensure availability. Charter vehicles are available based on demand and cannot be guaranteed on short notice.

Extra Stop Fee:

Customers may add an additional stop to a non-stop airport transfer or a point-to-point reservation for an additional $10-$15 fee depending on vehicle assigned. If an extra stop incurs additional miles, additional fees may apply.

Payments:

Customers must pay at time of booking to secure advance reservations. Any charges processed at the time of booking and are refundable following the terms outlined in the Cancellation Policy below. 
For reservations booked while in the vehicle, payment options vary and are dependent on location. Direct Bill
: Direct Bill accounts allow customers to book online, by phone, or in-vehicle. Accounts are billed after the reservation is complete. These accounts are typically managed as part of Corporate Accounts and require credit approval.

Cancellations

Fuego’s Cancellation Policy:

Customers can cancel a ride at any time up to 24 hours before the scheduled pickup for a full refund by calling 
407-392-2000. If reservation is canceled Twenty Four (24) hours or less (from the time of the scheduled departure time of flight), on the date of service or if flight arrives and there is no contact within one (1) hour of flights arrival at gate for domestic flights, or 1 1/2 hours of flights arrival at gate for international flights, there is a full charge for the service. This will be charged to the credit card given at time of reservation. Fuego will not provide a refund if the reservation is cancelled or changed less than 24 hours prior to pick-up time, or in the event of reservation abandonment. This includes bookings made with one of our affiliates.

Flight Cancellations and Delays Due to Airlines
:

Failure to contact Fuego with flight cancellation or delay information in a timely manner may be considered reservation abandonment and may result in forfeiture of fare. Reservations impacted by airline delays and cancellations may qualify for refund when a replacement reservation is made.

Luggage and Personal Items

Customer is responsible for properly specifying the correct amount of luggage he or she intends to bring onto the vehicle during reservation. Failure to specify in advance may result in additional fees or the need for an additional vehicle, or the inability of the company to service the reservation. 
Customers traveling with valuables, priceless items, and prescription drugs should keep these items in their possession during the course of the trip.

Damaged Items:

Normal wear and tear to personal items is typical of the handling process during transportation. Transporting large items, such as luggage, may result in scratches, dings, and nicks. Fuego Executive Transport and its operators are not responsible for damages such as broken pull handles/straps, broken wheels or feet, or damages that are incurred as a result of over-packing, items packed improperly, or fragile items.
It is the customer’s responsibility to ensure any belongings kept with customer in the main seating compartment of the vehicle are securely packed and fastened, and that any breakable items are protected while using the service.

Customer must report significant damage to any personal items during use of the service immediately to Customer Care at 407-392-2000. In the event Fuego Executive Transport determines the item was not treated with reasonable care and chooses to offer reimbursement for an item, the value of reimbursement is not to exceed $250.00 per passenger unless local regulations deem otherwise. Fuego Executive Transport reserves the right to inspect the item and determine the type and amount of reimbursement, if any, based on damages.

Lost Items:

Passengers are responsible for their own luggage and any items placed by themselves or Fuego Executive Transport representatives in the vehicle. Fuego Executive Transport assumes no liability in the event of damage, loss or theft of any such property and will not be responsible for losses incurred, including but not limited to, loss of future profit, potential income, and additional expenses or losses incurred as a result of lost or stolen baggage or personal property. Fuego Executive Transport and its operators are also not liable for lost items left behind in the vehicle by a customer. However, Fuego Executive Transport does want to help customers reunite with lost items whenever possible. If an item is lost, Fuego Executive Transport recommends the customer immediately contact us at 407-392-2000. Returning left behind or found items may incur delivery and/or shipping charges to the recipient.

Safety

Seatbelts:

Seatbelts are provided for customer safety. Fuego Executive Transport requires customers to wear safety belts while inside the vehicle, but it is the customer’s responsibility to ensure the seatbelt is securely fastened, as required by law. Operators reserve the right to refuse service to parties out of compliance with applicable laws. To review the safety belt laws for the area in which you will be traveling please visit the Insurance Institute for Highway Safety website.

Vehicle Capacities:

Fuego Executive Transport Sedans seats 1-4, SUV vans seats 1-7, Van seats 1-8 passengers depending on the city vehicle profile. Oversized or excess luggage may require a larger or private vehicle at an additional cost. Seat capacity is limited to seats with working safety belts. State laws prohibit loading vehicles beyond seating capacity. Any attempt to do so may require additional vehicle reservations.

Damages caused to the vehicle by client or their guests, will result in a minimum charge of $ 100.00, based on cost of damage. Any person or persons that get sick in a vehicle also will be charged a minimum fee of $ 250.00 (final cost is charged when bill is received from detail shop).

We provide a clean and reliable service to all of our clients and do not allow eating in the vehicles. If additional cleaning of seats and rugs is required due to grease stains, spilled drinks other then water, or odors left behind by any of the passengers, may result in a possible minimum $ 50.00 charge to the credit card on file. Please ask driver for permission and clean up after yourself.

Smoking

Smoking is not permitted in any of our vehicles.

Special Handling

Accessible Transportation:

In compliance with federal regulations, the service offers accessible vehicles to customers with disabilities, including those who use wheelchairs and those who are accompanied by service animals. For transportation into airports, customers are required to make advance reservations. For transportation from airports, reservations are not required with the exception of a few, select cities. For customers requiring the use of accessible transportation in all other cities, reservations are encouraged, but not required.

Traveling with Children:

Fuego Executive Transport welcomes the opportunity to serve our younger travelers when accompanied by a responsible adult. If making an online reservation, please indicate the number of children traveling so we can reserve a seat. State laws do not allow children to ride in the lap of an adult. If your child is under the minimum age/weight standards, you must supply an approved car seat for each child to whom the applicable law applies. It is recommended that traveling parents and legal guardians become knowledgeable about the applicable laws in the states in which they will be traveling. For more information on applicable laws, please visit: the Insurance Institute for Highway Safety website. Operators reserve the right to refuse service to parties out of compliance with state law.

Pets:

Pets are permitted with advance reservations. All pets, excluding service animals, must be kenneled. Pets less than 25 pounds may be held in a lap carrier. Pets larger than 25 pounds may require an exclusive van or SUV. All pets must be properly secured within the carrier at all times. Service animals are permitted on vehicles. Please be mindful of the vehicle size while booking rides with a service animal.

Travel Times and Delays:

Fuego Executive Transport and its partners are not responsible for significant delays in anticipated arrival due to traffic, weather, or road conditions, or any other unforeseen circumstances. Under such conditions, Fuego Executive Transport reserves the right to cancel and refund reservations in advance of the scheduled pickup.

Service Advisories :

At times there may be delays and changes to normal operations due to severe weather and traffic incidences. Whenever possible, Fuego Executive Transport will attempt to notify customers in advance.

Refunds:

Credit Card Refunds may take 10-20 business days once approved. Email confirmation will be sent to the email provided once refund has been processed..

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